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Shipping Policy of The Second Project

The Second Project (“we” and “us”) is the operator of

(https://www.thesecondproject.in) (“Website”). By placing an order through this

On the website, you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service.

  1. Shipping Costs

Shipping costs will be included in the price of your order.

  1. Delivery Terms

2.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

2.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 6 – 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier on the call whilst speaking to one of our executives.

2.3 Dispatch Time

After the advance payment of the order. The orders are usually dispatched within 6-7 business days when products manufactured and arrive at our operational office.

Our warehouse operates on Monday – Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

3.  Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

4.  Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

  1. Parcels Damaged In Transit

If you find a parcel is damaged in transit, we request you to get in touch with our customer service. 

  1. Duties & Taxes

7.1 Import Duties & Taxes

For international shipments, export duties & taxes will be additional from the base cost.

  1. Cancellations

After the advance payment is processed from your end, product cancellation isn’t possible.

  1. Customer service

For all customer service inquiries, please contact us on the below information.

Address: B-55, Basement-B, Kalkaji, New Delhi, Delhi, India Pin-110019

Email: [email protected]

Ph No.: +91 99999 21232